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Business Transformation Study: Moore’s Pharmacies

Blister Card Packager Saves 50% in Labor Costs

Overview: Focused on Growth 

Since 1949, Lloyd’s Pharmacy has been a cornerstone of its neighborhood, providing trusted care and innovative solutions to meet the evolving needs of its community. Proudly serving generations of families, the pharmacy offers a comprehensive range of services, including retail, long-term care, and compounding—all with a commitment to quality and personalized care.

With a century-long legacy of care and innovation, Lloyd’s Pharmacy is proud to stand as a symbol of reliability, progress, and community dedication.

“Providing excellent patient care is the main priority here at Lloyd’s Pharmacy.”

 

Challenge

Packaging Demands

Before adopting the RapidCardRx™ system, Lloyd’s Pharmacy faced significant challenges due to an increase in demand for medication packaging.

Efficiency & Errors

The transition from bottle-filled prescriptions to multidose blister packs was driven by customer pressure. A reliance on manual labor for packaging was inefficient and prone to errors, impacting the pharmacy’s ability to maintain its high standards of care. This shift, coupled with ongoing staffing shortages, left the pharmacy struggling to meet increased packaging demands.

Solution

Streamlined Process

The RapidCardRx has provided a streamlined solution that significantly reduced labor costs, improved accuracy and heightened efficiency. When the
pharmacy was facing a labor shortage, it helped mitigated the impact of an employee shortage.

Automation = Referrals

The RapidCardRx has also played a significant role in differentiating the pharmacy by attracting referrals from patients and nurses. The adherence packaging has even led to patients choosing Lloyd’s Pharmacy over others, ensuring patients received their medications in an easy-to-use format.

“Using the RapidCardRx has doubled our capacity and made me confident to take on more business.”

About Lloyd’s Pharmacy

Jim Stage, PharmD, Owner, Lloyd’s Pharmacy

Under the ownership of James Stage since October 2014, Lloyd’s Pharmacy has embraced innovation to stay ahead in an ever-changing healthcare landscape. One of the pharmacy’s most impactful advancements has been the adoption of the RapidCardRx system, a cutting-edge automation solution that has transformed its operations.

Beyond technology, Lloyd’s Pharmacy remains deeply rooted in the community it serves. Known for its exceptional customer service and unwavering  commitment to supporting local needs, the pharmacy continues to be a trusted partner in healthcare.

 

Pharmacy Automation & PMS

  • Blister Card Packager: RapidCardRx™ packs meds and supplements
  • PMS: PioneerRx

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Results

“If you’re struggling with labor, if you’re having high turnover and your technicians are inconsistent or making errors, you can stabilize processes by adding a RapidCard to your pharmacy. It makes the packaging process easier and more streamlined, and it makes the technicians want to stay. It creates an easier work environment, and it decreases a lot of stress for my employees. As an owner, I like that.” —James Stage, PharmD, Owner, Lloyd’s Pharmacy

Since implementing the RapidCardRx system, Lloyd’s Pharmacy has experienced transformative results.

  • The automation has cut the labor required for packaging in half, allowing technicians to focus on other critical tasks, such as inventory management and customer service.
  • This efficiency has led to a 15% increase in prescription volume, demonstrating the system’s impact on business growth and scalability.
  • The pharmacy has also seen a reduction in errors, enhancing patient confidence in the accuracy of their medications.
  • The streamlined workflow has improved the environment within the pharmacy, reducing stress and turnover among staff.

Conclusion

Lloyd’s Pharmacy’s adoption of the RapidCardRx multi-dose blister card packaging system has been a pivotal move in addressing the challenges of increased packaging demands and staffing shortages.

Employee Retention

“We don’t seem to be turning many technicians over because they enjoy working here. They know that they’re going to be able to meet the demands because of the RapidCard. It’s really helped us retain employees.”

Tax Savings

“Section 179 really helped us save a lot when we bought the RapidCard. I think I saved around $45,000 in taxes, and I got to put that towards automation which  helped my pharmacy. It was a big win for us.”

Efficiency

“With the RapidCard we’ve been able to cut our labor about 50% for our technicians. My pharmacists have been able to verify the blister packs more efficiently and that’s cut down labor there too.”

 

Pharmacy Culture

“It reduces errors, it reduces stress. So overall you have a better working culture in your pharmacy.”