(877)-797-2332

Business Transformation Study: Moore’s Pharmacies

New Six-Figure Revenue Stream From Pouch-Packaged Vitamin & Supplement Packs

 

Moore's vitamins

Overview: A Pillar of Care & Innovation 

Since 1965, Moore’s Pharmacies has been a trusted name in personalized care and clinical excellence, serving the South Texas community with dedication and innovation. With two locations—one offering traditional pharmacy services and the other specializing in compounding, Moore’s Pharmacies stands out for its patient-first approach and unwavering commitment to improving health outcomes.

Under Kelby Gorman’s leadership, Moore’s Pharmacies has put customers’ needs at the forefront. He has focused on growing the business while maintaining what makes Moore’s Pharmacies special: genuine care, strong relationships, and a focus on the well-being of every individual who walks through the doors.

RapidPakRx’s pouch packaging is the foundation of their personalized vitamin packs that increased nutrition sales by $7,500–$12,500 monthly.

 

Challenge

Optimal Patient Care

The primary issue was managing the medication regimens of patients with complex prescription regimens, often composed of up to 15 different
medications. Ensuring compliance and simplifying medication management for the high proportion of diabetic patients with numerous medications was
particularly challenging.

Operational Efficiency

Traditional methods like pill trays were prone to human error and did not provide assurance that medications were taken correctly.

Solution

The introduction of the RapidPakRx strip packaging system transformed Moore’s Pharmacies’ operations and patient adherence.

Streamlined Operations

The RapidPakRx system enabled the pharmacy to package medications in easy-to-use strips, clearly marked with intake times and dates, reducing the potential for error and increasing patient compliance.

Differentiation

This technology differentiated Moore’s Pharmacy from the competition, including large chain pharmacies and online medication delivery services.

“Right from the start, the profits from packaging vitamins and supplements alone were more than enough to cover the costs of the machine.”

About Moore’s Pharmacy

Kelby Gorman, pharmacy ownerKelby Gorman, PharmD, Owner, Moore’s Pharmacy

By utilizing the RapidPakRx, Moore’s Pharmacies takes personalized care to the next level.

This cutting-edge technology allows the pharmacy to deliver customized adherence  packaging, helping patients stay on track with their medication regimens. By offering tailored prescriptions and supplement products, Moore’s Pharmacies has a new revenue stream that makes managing their patients’ health both convenient and personal.

Pharmacy Automation & PMS

  • Pouch Packager: RapidPakRx™ packs meds and customized supplements
  • PMS: Computer-Rx

Awards

  • J.D. Power 2024 Award Ranked “Highest in Customer Satisfaction with Chain
    Drug Store Pharmacies”, 8th consecutive year. Recognized 13 times in the last 15 years.

Download the Moore’s Pharmacy Case Study!

Click to Download!

Results

The results of implementing the RapidPakRx system were multifaceted:

  • Improved patient care and compliance, leading to higher patient adherence rates, especially for patients with complex
    medication regimens.
  • Streamlined workflow and reduced stress among the staff, leading to improved operational efficiency.
  • Allowed Moore’s Pharmacy to introduce personalized vitamin packs, leading to a significant increase in nutrition sales of
    between $7,500 and $12,500 monthly.
  • Ensures that patients come back to Moore’s Pharmacy every 30 days. This repeat business has been a huge revenue generator.

The RapidPakRx differentiated Moore’s Pharmacies from competitors, including large chain pharmacies and online
medication delivery services.

Conclusion

By addressing the challenges of medication management and compliance head-on, Moore’s Pharmacy has not only enhanced its
operational efficiency but also solidified its position as a leader in the pharmacy industry.

New Revenue Streams

“Utilizing the RapidPakRx, we’ve been able to create our own vitamin and supplement packs, boosting our nutrition
sales by $7,500 to $12,500 monthly.”

 

Differentiation

“No one within 200 miles has an adherence program like ours. Our strip packaging service established us as the South Texas go-to pharmacy, helping us fend off big-box companies that try to steal customers from independent pharmacies.”

Workflow & Efficiency Improvements

“We used to be a typical pharmacy—chaos as soon as you walked in. Now, the atmosphere is so calm and organized. The RapidPakRx allowed us to optimize our staffing and completely transform our workflow.”

Increased Profitability

“Right from the start, the profits from packaging vitamins and supplements alone were more than enough to cover the cost of the machine.”