Heritage Pharmacy was using a manual, card-based system, which quickly reached capacity and required a significant amount of technician and pharmacist labor. Technicians prepared the blister cards by individually placing each medication into the appropriate cavity. When the technician was finally done preparing the blister card, the card had to be carefully checked by the pharmacist for any errors. Patel says that the verification process took at least 10 minutes for one blister card to be thoroughly checked, limiting the number of prescriptions that could be ready in one day. Patel realized that manually filling blister cards had a significant impact on Heritage Pharmacy’s workflow. Pills would often migrate from one cavity to another during the sealing process. The error would be identified when the pharmacist checked the card. Then the technician spent additional time opening the blister cards, fixing the error and re-sealing them before they were again checked by the pharmacist. Constant rework limited the number of patients that Heritage Pharmacy could provide with blister card packaging.
Patel wanted to find a better way to do adherence packaging, so his staff could spend more time with patients. “Our pharmacy is known for our level of service and attention to detail; we do what we promise and make sure that our patients are getting the care that they need,” says Patel. Heritage Pharmacy needed something that would improve accuracy and efficiency, and Patel found a solution that addressed these priorities and more—the RapidPakRx™.