Challenge
Brisson Drugs was hindered by its inability to increase the number of patients on adherence packaging. Its previous packaging solution, blister cards, required a significant amount of technician labor, which limited the number of patients on the program.
“The biggest challenge we were facing was being able to scale the volume that we’d worked up to,” says Williams.“When you’re trying to manually check 300 patients in multi-dose blister packs, you really start looking for a better solution.”
Williams wanted to grow his adherence program, without increasing labor costs. “We were actually going to have to hire another pharmacist in order to be able to maintain the volume of patients that we had on blister cards,” says Williams.
Brisson Drugs also wanted an adherence automation solution that didn’t require canisters. “One of the things that mattered to us was the canisters that we were going to be using. With some machines, you have to use an NDC-specific canister that contains meds at all times, and that was going to be inventory tied up inside of that machine,” says Williams.
Solution
Williams identified the RapidPakRx™ as the adherence automation solution that would meet his requirements, due to non-NDC-specific cartridges, built-in cameras, and unmatched speed and accuracy. “The great thing about the RapidPakRx is you can go from one job to another, from the largest pill in your inventory to the smallest pill in your inventory, and the system can handle it,” says Williams.
The built-in inspection system quickly became a favorite feature at Brisson Drugs. Williams feels confident that every prescription is accurate because each pouch is screened as it passes through the built-in 3-step verification system. “Between the fact that it’s going to verify the med before it ever drops it, and then the wonderful verification screen at the end, I feel like it is so much more thorough than what we were doing before,” says Williams.
Brisson Drugs also saw a change in its workflow. “By adding the RapidPakRx we were able to delay hiring another pharmacist, and we still have not grown to a point where we can’t handle the volume as part of our regular workflow,” says Williams.
“In the past, we were using multiple technicians, basically working wherever they could find a place to lay those blisters. Now in one small area, we can handle every one of our packaging patients right there,” says Williams.