Business Transformation Study: Moose Pharmacy

Why We Switched Our Automation to RapidPakRx™

Overview: Committed to Care

Family-owned for four generations, Moose Pharmacy offers personalized services across seven North Carolina locations that include a compounding pharmacy that operates in a hub-and-spoke model.

The flagship store has fostered long-term, multi-generational relationships with their patients, emphasizing their commitment to community support.

We switched to RapidPakRx which provided significant improvement over the competition in every category enabling us to serve more patients without additional staffing.

Challenge

Complex Medication Regimens

Despite their success over the years, they faced the challenge of maintaining medication adherence among patients with complex medication regimens.

Scalability

“Traditional methods of medication packaging and automation were labor-intensive and not scalable, limiting the pharmacy’s ability to effectively manage patient medication adherence and hindering their capacity to take on new patients.

Solution

Switching Automation

In vigorous testing by Moose Pharmacy, the RapidPakRx, outperformed the competition in every category, providing an innovative packaging system designed to improve medication adherence.

Streamlined Process

The RapidPakRx allowed the pharmacy to transition from a competitive technology to a more efficient, automated process that not only streamlined operations but also enhanced the patient experience, ensuring patients received their medications in an easy-to-use format.

“We tried to address the adherence issue with pill boxes and bingo cards, but they all had their limitations. One common limitation was that they were super labor intensive and reimbursements were not increasing to cover this additional labor.”

About Moose Pharmacy

Joe Moose, PharmD

Joe Moose, PharmD, Co-Owner, Moose Pharmacy, CPESN Director of Strategy & Luminary Development

“Our mission is to take care of the people in the communities that we serve,” says Joe Moose, co-owner of Moose Pharmacy. “It’s not a transactional thing, these relationships have become our business model.”

The pharmacy’s proactive approach includes medication synchronization and MTM activities, addressing complex patient needs and social determinants of but also positions Moose Pharmacy strategically in the healthcare market.

Pharmacy Automation & PMS

Pouch Packager: RapidPakRx™
PMS: PioneerRx

Awards

Next Generation Pharmacist of the Year, Next Generation
Entrepreneur of the Year, Independent Pharmacist of the
Year (NCPA)
Eagle Award, North Carolina Alliance for Healthy Community
(NCAHC)

Download the Moose Pharmacy Case Study!

Click to Download!

Results

“Our adherence numbers are outstanding for patients on the “MoosePack,” our branded pouch packaging—we’ve achieved 99% patient adherence.”

The introduction of the RapidPakRx at Moose Pharmacy led to notable outcomes:

Operational Efficiency: The RapidPakRx system has enabled Moose Pharmacy to process 98 jobs and 720 scripts in just eight hours,
demonstrating a significant improvement in operational efficiency and the ability to serve more patients without additional staffing.

Expanded Service Area: The efficiency of the RapidPakRx system allowed Moose Pharmacy to expand its service area from a 15-mile
radius to over a 60 mile radius, more than quadrupling its footprint and attracting new patients seeking the unique benefits of the
MoosePacks adherence packaging.

Improved Medication Adherence: The pharmacy achieved a 99% medication adherence rate among patients using the
RapidPakRx strip packaging, significantly higher than the average rates for traditional packaging methods.

Conclusion

Moose Pharmacy’s implementation of the RapidPakRx system transformed their approach to medication adherence, operational efficiency, and patient care.

Geographic Reach

“The geographic footprint of patients that we serve has more than quadrupled.”

Differentiation

“It differentiates us so we don’t look like every other pharmacy out there.”

Customer Loyalty

“Once a patient starts on the packaging, they don’t want
to stop.”

Workflow Improvements

“It’s really helped us synchronize our workflow and balance our workload.”